Return & Refund Policy

We want you and your furry friend to be happy with your purchase. If you have changed your mind about an item, please review the return conditions below.

Change-of-Mind Returns

We accept change-of-mind returns within 14 days of receiving your order, provided that:

• The item is unused, unworn and in its original condition.
• All tags and original packaging are intact.
• The item has not been damaged, soiled or altered.
• The item is returned within 14 days of delivery.

A $10 return fee will be deducted from your refund to cover return postage and processing.

Sale Items

Items purchased on sale or clearance are not eligible for change-of-mind returns, refunds or exchanges.

How to Start a Return

1. Contact us at hello@apawfectplace.com.au with your order number and details of the item you would like to return.
2. We will provide you with return instructions.
3. Package your return securely, ensuring the item is unused, unworn, with tags attached and in its original packaging.
4. Send the item back according to the return instructions provided.
5. Once we receive and inspect your return, we will confirm whether it meets our return conditions.
6. If approved, your refund will be processed to the original payment method, less the applicable $10 return fee.

Please allow additional time for your bank or payment provider to process the refund.

Damaged, Faulty or Incorrect Items

Please check your order as soon as you receive it. If your item is damaged, faulty, defective or you have received the wrong item, please contact us as soon as possible with your order number and photos of the issue.

These situations are handled separately from change-of-mind returns and your rights under the Australian Consumer Law will apply.

Exchanges

We are unable to offer direct exchanges.

If you need a different size, colour or product due to a change of mind, you can return the eligible item and place a new order once your return has been approved.

Missed or Returned Parcels

If you miss a delivery, please arrange redelivery or collection with Australia Post where possible.

If your parcel is returned to us because it was not collected or delivery could not be completed, a $10 fee will apply to cover return and/or reshipping costs. We will contact you using the email address provided with your order to arrange the next steps.

If we do not receive a response within 7 days, the order may be refunded less the applicable $10 fee.

If you have any questions about our return policy, please contact us at hello@apawfectplace.com.au.