Shipping

All the products will be shipped via Australia Post. Please do take into consideration that any discount applied to your order at checkout will affect your basket total. For orders less than $50, delivery will cost $10. You will receive an email with the tracking number and details as soon as your order is dispatched.

Express shipping is also available with $5 extra.

Once your order has been received, we will endeavour to ship it within 1-2 business days. Orders placed on Friday, or on the weekend, will be shipped on the following Monday. Business days include Monday-Friday only.

For more information about delivery time, please see https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

Shipping fees are non-refundable. If the package is returned non-deliverable, we will refund net price of your item(s) minus the shipping fees. If another shipping is requested, the shipping costs are to be paid by the customer.

Missed the parcel

Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox & arrange with your local postal service for redelivery or collection. Parcels may be returned to us if re-delivery or collection is not arranged. 

Any parcels that are returned to us, will encounter a $10 fee to cover the re-shipping cost. We will contact the email address provided to arrange this. If there is no correspondence after 7 days, a refund will be supplied less the return to sender fee of $10.

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International Shipping

We offer a flat-rate standard shipping service to countries below

New Zealand ($20)

Asia ($30): Hong Kong SAR, India, Indonesia, Japan, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

North America ($40): Canada, United States

Europe ($40): Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

If your country or region is not listed above, please email us at hello@apawfectplace.com.au with your order items and shipping address, and we will be in contact to discuss options.

If an item is out of stock, is it gone forever?

No, it just means that we’ve temporarily sold out of that item, and we’ll have new stock available soon. You can contact us to find out when it will be available again.

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Where can I get a promo code?

The best way to find out about our latest offers is by signing up for our emails, and by following us on Facebook and Instagram. These are the main ways we communicate our latest offers and promo codes.

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How do I apply an offer code?

Simply go to your Shopping Bag, enter your code within the promotion code section and click the arrow (→) sign to apply.

Offer codes are case sensitive. All offers are available for a limited time only and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with us.

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How can I pay?

We accept Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.